Support & contact

Questions about the Shintaku AI app? You're in the right place.

Contact

For questions, bug reports or feedback, just send us an email. We usually reply within a few days.

For bugs, it helps to mention your iPhone model, iOS version and what you see on screen.

FAQ

Konta's replies are short, or it says the AI isn't available

AI readings and chat need an iPhone that supports Apple Intelligence, with Settings → Apple Intelligence & Siri turned on. Right after turning it on, the model may take a while to download; until then Konta replies with hand-written texts.

How do I see or delete what Konta remembers?

Tap the gear at the top right → 'What Konta knows about you'. Swipe an entry to the left to delete it. You can also turn remembering off there.

How do I delete all chats and records?

Gear → 'Delete all memories and chats' removes saved chats, memories, what Konta learned, the chronicle and settings at once. Deleting the app removes everything too.

Can I move my data to a new iPhone?

To protect your privacy, chats and records are stored only on this iPhone and excluded from iCloud backups, so they don't move to a new phone.

How do I change the language?

Gear → 'Language': 日本語, 繁體中文（台灣）, 廣東話, English or Deutsch.

Are the readings accurate?

The cards show a tendency, not a fixed future. Enjoy them as a nudge to sort your thoughts or take a small step.

What if I'm going through a hard time?

Konta can listen, but he can't replace a professional. If you feel in danger or very low, please reach out to someone close to you, a local helpline, or emergency services.

Which devices are supported?

iPhone with iOS 26 or later. AI features need a model that supports Apple Intelligence.